May 7, 2014 10:00 [GMT] From: FINAL FANTASY XI

Recovery from Mail/Web Chat Support Technical Difficulties

During the following time, we experienced technical difficulties wherein we were unable to provide customer support via mail/web chat. However, we are happy to announce that the issue has been resolved as of May 7, 2014 at 10:00 (GMT) and we have resumed support via mail/web chat. SQUARE ENIX Support Center http://support.eu.square-enix.com/main.php?id=455&la=2 * We may initially require some additional time to respond to your inquiry due to the vast number of contacts. We ask for your patience as we handle the contacts in order. * Certain email inquiries that were received during the issue may have been lost. If you have not received a response from the support team, we ask that you please re-submit your inquiry at your earliest convenience. * The in-game support desk is functioning as normal. We deeply apologise for any inconvenience this may have caused over an extended period of time.