Information
Updates
Jul. 27, 2022 06:15 [GMT] From: PlayOnline
Recovery from Account Management System Issue (Jul. 26)

We are pleased to announce that the Square Enix Account Management System technical difficulty has been resolved.

We apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
Jul. 26, 2022 18:25 to Jul. 27, 2022 3:44 (GMT)
Jul. 26, 2022 19:25 to Jul. 27, 2022 4:44 (BST)

[Details]

Square Enix Account Management System:
・Unable to transfer from a PlayOnline ID to a Square Enix Account
・Unable to register or cancel a PlayOnline account
・Unable to register, cancel, or restore a service account
・Register a campaign code
・Upgrade from the Free Trial version
・Unable to perform actions related to optional services:
 - Subscribe to monthly services
 - Change payment method
 - Suspension and resumption of subscriptions
 - Change PlayOnline password
 - Change PlayOnline Mail address
 - Change PlayOnline Mail password
 - Character World Transfer Service
 - Purchase additional Mog Wardrobes (3 to 8)
 - Purchase expansion packs
 - View campaign code registration history

PlayOnline Viewer:
・Unable to cancel a PlayOnline account if it has not been transferred to a Square Enix Account yet

[Cause]
Network Equipment Issue

[Affected Services]
- PlayOnline
- FINAL FANTASY XI
- Square Enix Account Management System