We have recently received many inquiries concerning the recovery of deleted characters. After a discussion with our development team and administrative staff, we have decided to introduce a character recovery support service.
Players who apply must agree to the terms and conditions below before contacting the Information Center for support.
We will start accepting applications for character recovery from 1/28/2004. Please note that we will not accept applications before the above date.
* As stated in the character deletion warning message, deleted character data is treated as "permanently lost". We typically do not accept character recovery requests. Please use extreme caution when deleting your characters. * This one-time support option is currently offered free of charge. However, this support may be fee-based in the future.
[Conditions for Recovery] - Recovery is only available once per PlayOnline ID, with a limit of 16 characters. - In the best-case scenario, the character can be restored to its state immediately prior to deletion. - Character(s) deleted more than 3 months ago will not be covered by this service. - If the applicant or a third party has created another character with the same name, then the restored character's name must be changed.
* Please contact us to confirm if character data can be recovered. * We cannot return any items that were on auction or in the delivery box prior to deletion. * Please refer to the Q&A section for more information. You can find it by selecting [Q&A] => [Q&A Database] followed by Number [Q12158] and [Q12457] from the FINAL FANTASY XI title page. * Please note that under certain conditions, the recovery service may be unavailable even if the applicant is eligible.
*************************************** PlayOnline Information Center (858) 790-7529 (PLAY) Monday through Friday 9:00 a.m. to 6:00 p.m. Pacific Time
