Mar. 25, 2004 00:03 [PST] From: PlayOnline

Regarding PlayStation(R)2 Installation Issues

When installing the client software for the PlayStation(R)2 version of the PlayOnline Viewer, the following error message may occur:  "POL-1558: An authentication error has occurred. Please write down the error code number, and contact SCEA at 1-866-466-5333 or via SCEA's website, www.us.playstation.com." Be sure to double-check your internet connection, as this error may be related to incorrect settings. During PlayOnline installation, this may occur due to heavy internet traffic when trying to access a connection. If the same error message appears after verifying your connection settings, please wait a few moments and try again. Even though the error message informs you to contact SCEA, please contact us at the telephone number below instead: PlayOnline Information Center (858) 790-7529 (PLAY) Customer service will be available as follows: 03/24/2004 (Wed)  9:00am to 9:00pm (PST) 03/25/2004 (Thu)  9:00am to 9:00pm (PST) 03/26/2004 (Fri)  9:00am to 6:00pm (PST) 03/27/2004 (Sat)  9:00am to 6:00pm (PST) 03/28/2004 (Sun)  9:00am to 6:00pm (PST) From Monday, March 29th, our customer service department will return to its regularly scheduled hours from Monday through Friday 9:00 a.m. to 6:00 p.m. Pacific Time.