Information
Updates
Oct. 7, 2009 19:00 [PDT] From: PlayOnline
Announcing the SQUARE ENIX Support Center

Beginning today, we will be launching a new support site called the "SQUARE ENIX Support Center." With this integrated support site, our goal is to provide up-to-date news on all SQUARE ENIX products, resolve our customer's issues even faster, and provide detailed support information, all in the easiest way possible.

If you encounter any issues with our products or services, please contact us through the "SQUARE ENIX Support Center" and we will work to provide the best solution or forward your request to the appropriate support team. Using the new service, customers will be able to contact us through phone, email, and web chat.

With our new service, we expect the Game Masters (GM) to be able to handle urgent in-game issues even faster. Also, depending on your inquiry, we will work to provide quick solutions via help desk messages. Please understand that depending on the level of congestion, replies may take longer than usual.

Additionally, after the maintenance which will occur on Oct. 8, 2009 from 2:00 to 2:30 (PDT), the number of calls that the GMs must process before yours will show as zero, regardless of how many calls there actually may be.
* We are planning to remove the number of proceeding calls with the next version update.

From here on, please send all inquiries through the "SQUARE ENIX Support Center" or through the in-game GM petition service.