Dec. 7, 2010 03:30 [PST] From: FINAL FANTASY XI

Regarding an Issue Affecting PlayStation 2 Ver.: Follow-up 2

We would like to provide an update regarding the issue where players are unable to complete the version update and receive a message stating that there is not enough free space on the PlayStation BB Unit. We have determined that the version update is being performed, but in some cases unnecessary files are being saved to the hard disk. These files might accumulate and take up hard disk space, thus preventing the version update from being completed. Deleting these unnecessary files will allow you to perform the version update, but in order to delete them you must first perform a clean installation of FINAL FANTASY XI. We apologize for the inconvenience, but if you are experiencing the issue described above, we ask that you please perform a clean installation of FINAL FANTASY XI. Please note that we are planning on implementing a method for version updates to be performed even when there is little space available on hard drives. * Even after the implementation of this system, a clean installation will be required to remove unnecessary files. * The feature mentioned above was implemented with the version update made on Feb. 14, 2011 at 9:30 a.m. (PST). [How to Perform a Clean Installation] 1. Start the PlayOnline Viewer 2. Insert the PlayOnline/FINAL FANTASY XI disc into the Playstation 2 3. Select "Install" from the left menu of the PlayOnline login screen 4. Select FINAL FANTASY XI as the software that you wish to install 5. Once the FINAL FANTASY XI screen is displayed, select "Start Installation" 6. Once the following message is displayed, select "Yes" FINAL FANTASY XI is already installed. Reinstalling this disc will overwrite all existing FINAL FANTASY XI files. Your character data will not be lost. However, before you can play, you will have to download all the updates from the PlayOnline servers again. Begin reinstallation? 7. Once the following message is displayed, select "No" Preserve user settings file? Select "Yes" to reinstall with customized settings such as macros and marker data left intact. select "No" to perform a clean installation that restores default settings. A clean installation is recommended if you are having problems with the program data. 8. Clean installation will now begin