Information
Updates
Feb. 16, 2011 02:30 [PST] From: FINAL FANTASY XI
Announcement for Square Enix Account Users

As a measure to help prevent unauthorized access to Square Enix accounts, we will be introducing a system to restrict logins when suspicious account access is detected.

This system will be implemented for FINAL FANTASY XIV during the maintenance on on February 21st, 2011, with implementation for PlayOnline and FINAL FANTASY XI following shortly thereafter. Details on the maintenance will be announced at a later time.

Customers with accounts for FINAL FANTASY XIV and FINAL FANTASY XI linked to the same Square Enix account will have access to both games restricted and receive a “Unauthorized connection to server detected” message when trying to access PlayOnline in the event that their FINAL FANTASY XIV login is restricted. Square Enix accounts that use security tokens, however, will never have their logins restricted.

Under this new system, once login has been restricted, an email notification will be sent to the primary email address registered to the Square Enix Account. This email will contain instructions on how to remove the login restriction. Players will be asked to reset their passwords and log in again.

If you are unable to receive the email instructions for removing the login restriction, you will be unable to log in to your account, so please make sure that you have registered a valid email address by February 21st, 2011.

SQUARE ENIX Account Management System
https://secure.square-enix.com/

If you have any questions about how to remove login restrictions, or have accidentally deleted the email instructions, and are unable to resolve the situation on your own, please refer to the link below.

About Login Restriction
http://support.na.square-enix.com/j/lbna

We cannot guarantee that these security measures will be enough to completely eliminate unauthorized access to accounts, and we ask for your cooperation in protecting your personal information, and in taking appropriate security precautions when using your account.