Aug. 16, 2013 10:00 [PDT] From: PlayOnline

E-mails Sent from the Square Enix Account Management System

We are currently receiving a large number of contacts about customers not receiving the automatic e-mails that are sent from the Square Enix Account Management System. We have looked into the issue and confirmed that certain e-mail services are flagging the e-mails as spam. If you are having a difficult time locating the e-mail, please be sure to check your spam folder. We apologize for any inconvenience this may cause.