Information
Updates
May 7, 2014 03:00 [PDT] From: PlayOnline
Recovery from Mail/Web Chat Support Technical Difficulties

During the following time, we experienced technical difficulties wherein we were unable to provide customer support via mail/web chat. However, we are happy to announce that the issue has been resolved as of May 7, 2014 at 3:00 (PDT) and we have resumed support via mail/web chat.

SQUARE ENIX Support Center
http://support.na.square-enix.com/main.php?id=20&la=1

* We may initially require some additional time to respond to your inquiry due to the vast number of contacts. We ask for your patience as we handle the contacts in order.

* Certain email inquiries that were received during the issue may have been lost. If you have not received a response from the support team, we ask that you please re-submit your inquiry at your earliest convenience.

* The in-game support desk is functioning as normal.

We deeply apologize for any inconvenience this may have caused over an extended period of time.