Information
Updates
Apr. 25, 2022 21:00 [PDT] From: PlayOnline
Recovery from Square Enix Account Management System Issue

We are pleased to announce that the Square Enix Account Management System technical difficulty has been resolved.

We apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
Apr. 25, 2022 from 18:20 to 19:07 (PDT)

[Details]

Square Enix Account Management System:
Unable to transfer from a PlayOnline ID to a Square Enix Account
Unable to register or cancel a PlayOnline account
Unable to register, cancel, or restore a service account
Register a campaign code
Upgrade from the Free Trial version
Unable to perform actions related to optional services:
  - Subscribe to monthly services
  - Change payment method
  - Suspension and resumption of subscriptions
  - Change PlayOnline password
  - Change PlayOnline Mail address
  - Change PlayOnline Mail password
  - Character World Transfer Service
  - Purchase additional Mog Wardrobes (3 to 8)
  - Purchase expansion packs
  - View campaign code registration history

PlayOnline Viewer
Unable to cancel a PlayOnline account if it has not been transferred to a Square Enix Account yet

[Cause]
Server Program Issue

[Affected Services]
- PlayOnline
- FINAL FANTASY XI
- Square Enix Account Management System