We have experienced technical difficulties with PlayOnline and FINAL FANTASY XI from April 14 at 1:30 (PDT). The issues have been addressed by the recovery operation that took place from 4:00 to 8:00 (PDT). We deeply apologize for any inconvenience.
The technical difficulties that took place today were due to malfunctioning network equipment which caused instability that lead to connection loss between servers. The network equipment which caused this issue has been repaired. Regarding the technical difficulties from last weekend, we are working on ways to provide more stable service and faster response by upgrading system surveillance and taking other measures.
We ask for your understanding and cooperation as we strive to provide better service. Thank you.